You know what, there is so much incompetence in the corporate world, that I don’t know why we ever trust them at all.
My freaking superannuation provider actually cold called me, and then on the same call, asked me to respond to a variety of identification questions.
Me: "No, not going to answer those questions."
Them: "It’s just so we can be sure who you are."
Me: "No, you have no idea how bad it is that you are doing this."
Them: "These are just standard security questions."
Me: "Yes they are, but you’ve just cold called me. I have no way to know who you are. People should never provide identifying information to a stranger who cold calls them."
Them: "I’m just following the script here. We have a process."
Me: “Yes, and that just makes it worse. I expect you are doing this to all of your customers. You are training them to provide personal identity information to strangers on the phone, and then anybody who wants to hack your customers should just call random people and pretend to be you so they too can acquire your customers identity information. Then they phone up you, identify themselves as one of your customer, and do whatever they like with your customers accounts”.
Me: “Can I speak to a supervisor please.”
It didn’t get any better from there.
Worst thing was, that it really was them.
I’d have felt better if that was actually a hacker.